Why the name
Dovetailed is a joinery term. A dovetail joint holds because each piece is cut to the shape of the other — no nails, no forcing, no glue doing the work the joint should be doing.
That's the whole argument. A product built for clinics in general has to assume a clinic in general. Cutting the system to fit the way your clinic actually runs is slower to start and holds better afterwards.
What I actually do
I work with Singapore clinics — mostly health screening, mostly running Plato — on the operational side of AI. Not strategy decks. The assistant patients talk to, the integration layer underneath it, and the unglamorous plumbing between systems that nobody demos.
I'm one person. That's deliberate: you talk to whoever is building it, and there's no account manager between the conversation and the code. It also means I take on few clients and go deep rather than wide.
Pricing, and how an engagement runs
Consult
Ninety minutes on site, a written map in five working days. What's worth automating, what isn't, and whether you need to buy anything at all.
S$1,500 · S$2,500 multi-siteConstruct
Chat is the assistant and the rulebook it answers from. Connect writes into Plato or your own booking system. Customise is anything else, quoted per job.
Chat S$1,800 · Connect from S$3,000Care
Monitor, pause, correct, test — the loop that keeps it true after go-live. Two tiers, and it's the higher one once Connect is live.
S$300 or S$900 per site / monthThe full price list — every number, the Consult credit, and how billing works →
What happens if you can't reach me
Reasonable question to ask of one person, and I'd rather answer it than have you wonder.
- You hold your own credentials and your own data. Nothing runs on an account you can't access.
- Everything is documented — how it's deployed, how it's configured, how to switch it off.
- There's a pause control. Your team can stop the assistant themselves, in seconds, without me.
- The goal is that you don't need me. If you'd rather bring this in-house in a year, the handover is part of the work, not an exit fee.
I'd rather build something your team could take over than something that only works while I'm holding it. A system that depends on one person is a system with a fault waiting to happen — and I'm that person, so I'd know.
Where I draw the line
I build systems that organise, retrieve and act on information a clinic already has. I don't build anything that diagnoses, recommends treatment, or judges whether a screening is clinically right for a particular patient — that's a clinical judgement and a regulatory boundary, and it belongs with your doctors.
I'll say the same thing about automation generally: sometimes the honest answer is that a workflow shouldn't be automated, or that you don't need what you're being sold. That answer is part of what you're paying for.