Singapore · Clinic operations & health screening

I ran a clinic's appointment book for four years. Then I built the system that handles it.

4,301 patient conversations since March — 92% of July's answered without anyone from the clinic typing a word. It's live on healthscreening.sg right now. Go and try it.

Start with a Consult See it in action

4,301

Patient conversations since MarchWhatsApp and web, to 22 August 2026.

92%

Answered without anyone from the clinic typing a wordJuly 2026 — up from 80% in March.

66%

Of conversations left with a booking link in handMarch–July 2026; the assistant takes the patient right up to the booking.

Regression tests guarding itEvery correction a person makes becomes a test — 37 of them in June.

Counted from the assistant's own records, re-derived 22 August 2026. “Without a human” means no clinic staff member typed in the conversation. Link counts are a floor — some links aren't caught by the counter. One client; figures move month to month.

What good looks like, and six questions to ask any assistant →

Who keeps it right

Correct on day one is the easy part.

Every assistant demos well. Then prices move, a package changes, a test shifts branches — and the assistant announces none of it. It just carries on, sounding as confident as it did in the demo:

A patient told the wrong fasting window, who arrives and can't be scanned.
A patient booked at a branch that can't perform their test.
A price quoted for something the clinic stopped offering in March.
“We don't do that” — said to a patient asking for something you do every day.
A package described as covering a test it doesn't include.

None of these arrive as a complaint — they arrive as an appointment that didn't happen. So with every assistant I build, someone is paid to notice: I read what it actually told your patients, your staff correct a wrong answer in plain English and it's live the same day, and every correction becomes a test that has to pass before anything ships again. That service is Care.

It's a written commitment, not a temperament — response inside four business hours on Care, one hour on Care Plus, and a break clause that points at me: miss those times twice in a quarter and you leave on thirty days' notice.

Care, step by step — who does what, and what it produced last month →

What it actually does

It answers, and it knows when not to.

The assistant works from a written rulebook — your services, what each package includes, what a patient has to do beforehand. Not a summary of your website.

The second question is the one that matters. It sounds like a catalogue question. It is a clinical one, and a system that guesses at it is a liability rather than a help.

Both behaviours are written rules, tested before anything else gets built. An assistant that will not decline is not safer for being enthusiastic.

Clinic assistant

Answering, 24/7

hi, how much is a full health screening for a 45 year old male?

9:04 PM

Executive Screening (Male) — $388 Comprehensive Screening (Male) — $588 Both include fasting bloods, so nothing to eat or drink except water for 8 hours before. Comprehensive adds a treadmill stress test and tumour markers. Would you like me to send you a booking link?

9:04 PM

i've been having headaches for a few weeks. will the screening find what's causing it?

9:05 PM

That one I'm not able to answer — whether a screening would explain a symptom is a clinical judgement, and I'd only be guessing. I've let the clinic team know and someone will call you back in the morning. If the headaches are severe or came on suddenly, please see a doctor today rather than waiting for a screening.

9:05 PM

Demo content, built from the assistant's own refusal rules. No patient data.

Where to start

Start with a map, not a build.

Most clinics don't need everything automated. They need to know which two or three things are worth it — and which ones will cost more than they save. That's what this is.

The Consult

Ninety minutes with whoever actually runs your day — walking your real workflows, not a questionnaire.
A written map within five working days — your workflows ranked by what automating them would actually be worth.
An explicit list of what not to automate — and why. In a clinic, the boundaries matter more than the opportunities.
A straight answer on AI accounts and PDPA — whether your team needs a commercial plan, and what happens to patient data if staff are using personal ones. Often the answer is that you don't need to buy anything.

S$1,500 for a single location, S$2,500 for a multi-site group. You keep it either way, including if it concludes you shouldn't build anything.
If you go ahead, it comes off the build — half against a Chat, all of it against a Connect, once, at the list price. It doesn't stack with any other offer: you get whichever single reduction is larger, not both.
Construct and Care are published too — the full price list →

Ask about a Consult

If you might want government grant support for a build later, talk to me before you sign anything or pay a supplier. Starting work too early can disqualify a project, and a Letter of Offer takes eight to twelve weeks.

Get in touch

I'll tell you honestly whether it's worth building.

If something in your clinic's day is eating hours, or you're being pitched AI and want a second opinion from someone who's actually shipped it — tell me about it.