Last updated: 10 March 2026
Dovetailed is a Singapore-based business that builds and deploys AI agents for service teams. This policy explains how we collect, use, and protect personal data across our website and the AI agent services we operate on behalf of clients.
When you submit an enquiry through our contact form, we collect the information you provide: your name, email address, organisation name, phone or WhatsApp number, clinic management system, and your message.
Form submissions are processed by Netlify Forms, a service provided by Netlify, Inc. Submission data is stored on Netlify's infrastructure and forwarded to our team via email notification. We use this data solely to respond to your enquiry and to follow up on potential engagements.
We retain enquiry data for as long as it is needed for the purpose it was collected — typically the duration of an active conversation or business relationship. You may request deletion of your data at any time by contacting us.
Dovetailed builds and deploys conversational AI agents for our clients. These agents are typically deployed on platforms such as WhatsApp, web chat, or other messaging channels, and are powered by Botpress or similar platforms.
When end users interact with an AI agent we have deployed, the following data may be collected depending on the agent's configuration and the messaging platform used:
For AI agent deployments, our client (the business operating the agent) is the data controller — they determine what data is collected and how it is used. Dovetailed acts as a data processor, building, maintaining, and hosting the agent on the client's behalf.
AI agents may rely on third-party services including Botpress (conversational AI platform), WhatsApp Business API (via Meta), and cloud infrastructure providers. Each of these services has its own privacy policy and data handling practices. We work with clients to ensure that agent deployments are configured with appropriate data handling in mind.
Conversation data is retained according to the policies set by our client and the platforms used. End users should refer to the client's own privacy policy for details on data retention, access, and deletion rights. Dovetailed will assist clients in responding to data access or deletion requests where our systems are involved.
We do not currently use any analytics, tracking, or cookie-based technologies on this website. No third-party analytics services (such as Google Analytics) are in use. Should this change in the future, this policy will be updated accordingly.
This website does not set any cookies. Third-party services embedded in the site (such as Google Fonts for typography) may set their own cookies according to their respective policies.
You have the right to request access to, correction of, or deletion of any personal data we hold about you. If you have interacted with an AI agent deployed by one of our clients, please direct your request to that client in the first instance. For data held directly by Dovetailed (e.g. contact form submissions), you can reach us using the details below.
If you have any questions about this privacy policy or how your data is handled, please contact us through our website contact form or email us at the address provided in our correspondence with you.
Dovetailed is based in Singapore. This policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012 (PDPA).