Writing
Posts on building AI that's reliable enough to put in front of customers — alignment, auditability, and the engineering you don't see in the chat window.
The jump from an assistant that answers to one that books, reschedules, and cancels on live systems: source-of-truth discipline, scoped authority, and safe, logged actions.
Using agentic methods to keep AI answers compliant — extending the "built to be trusted" line straight from the medical-group case study.
More posts to follow. Next on the list: why every agent action should be logged, and a write-up of the outreach build.